Conclusions following survey March-April 2018

We would like to thank all the members of the Leiden University Panel for sharing their opinions In total, 470 panel members participated in the survey (March & April 2018). Briefly summarised: the awareness and use of Pure has increased compared to the previous measurement. In addition, transparency and clear communication is essential. Panel members are aware of the Pure offers and promotions, but still make relatively little use of them. The reasons are because they are not appealing or because there is no interest in the offers. Separating waste is considered important and there is the intention to separate waste. Separating waste has more potential if it requires little effort. As a result of this input, the University Services Department (UFB) is going to get to work on a number of points in order to improve the services: